Returns Information

Please read the following Returns Policy carefully before using our website for guidance on returning goods.


As detailed in our Terms and Conditions you may cancel your order at any time up to the end of the fourteenth (14th) day from the date you received the goods providing the goods remain unopened and sealed in their original packaging in a condition deemed 'as originally advertised' and able to be re-sold in such condition. We can only accept opened items if they are faulty.

To cancel your order you must notify us by email to

To return defective items, you must first inform us of the issues or faults, and we reserve the right to repair or replace the item or offer an alternative before a refund is offered. For further information, please read our full returns policy on our website.

Costs & Refunds

Unless the goods are faulty (verified by us) or not the goods originally ordered we reserve the right to reclaim all costs incurred by us in recovering them from you and may set such costs off against the amount to be re-credited to your debit or credit card.

Any opened goods that are not faulty will incur a ‘Returns and Restocking’ fee of at least £15.00 but must also still have all original tags and labels attached and be in its originally advertised for resale.

Once the returned goods have been accepted we will credit your debit or credit card (less any ‘no fault’ costs that have been incurred by us) within 10 working days of receipt.

If the returned goods show signs of wear or usage the return cannot be accepted and no refunds will be given.

Carriage for Return of Goods

If the delivered goods are deemed faulty or incorrectly delivered to you, we will arrange collection of the goods at our expense.

If you, for any other reason, wish to return goods, whether opened or unopened the return of the goods to us will be at your expense.

We recommend the use of recorded delivery as we cannot be liable for items lost in transit.