Customer Service
Our Customer Care Pledge
Welcome to Rifleman Firearms the fastest growing and most dynamic firearms dealer, gun shop, air rifle and centrefire rifle range destination in the UK.
We attribute our growth to the strength of our customer care and pride ourselves in going the extra mile to please and delight our customers. We knew when we started back in 2013 that we had to be different and better than all the other gun shops and ensure our customers are the best looked after in the industry.
Our excellent staff are all passionate rifle shooters across a multitude of disciplines which is reflected in the quality & depth of advice and service we offer and it only gets better once you’ve purchased your ideal gun or package from us as we also offer a free professional set up and zero service so you will leave site zeroed and ready to go – gone are the days where you will need to find shelter in a windy field and lie down on wet grass to zero your new gun!
Our Google reviews reflect the opinions of our customers and over 99% say that they would use us again – we speak the language that the customer is king and we want you to have complete peace of mind which is also reflected in our no-quibble returns policy* to make life simple and easy for you to enjoy your new purchase.
If you’re in the market for a new air rifle we offer a free extended lifetime service and warranty cover on all new and selected pre-used air rifles that also ensures you enjoy absolute peace of mind throughout the ownership of your purchase*.
If you’re in the market for a new airgun, rimfire or centrefire rifle, give us a go and we’ll do our very best to offer the best value service around.
*subject to conditions - see our website ‘Terms & Conditions’ for more information.